FAQS

FREQUENTLY ASKED QUESTIONS

  • The event times are: 

    Saturday 10.00am-

    6pm

    Sunday 10.00am-5pm

  • The event takes place at the Excel London, Royal Victoria Dock, London E16 1XL

  • Children under 12 do not require a ticket however, they must be accompanied by a paying adult. 

    Please note that under 12s are granted general access only, this does not include access to the catwalk and VIP areas. 

  • Yes, this is fine. The more the merrier!

    Please note however the FREE ENTRY for under 12s is for entry to the show itself, Fashion show tickets are full price for all ages.

  • Bronze, Silver, and Gold tickets are for one day only, as specified on your ticket purchase. Platinum & Diamond tickets are valid for both days.

  • Bronze: General entry into the London Muslim Shopping Festival, the Halal Dining Show and the Muslim Travel Show. This is valid for EITHER Saturday OR Sunday at your designated time.

    Silver: Q-Jump entry into the London Muslim Shopping Festival, the Halal Dining Show and the Muslim Travel Show. This allows access to VIP areas.

    Please note, Q-Jump tickets cannot be refunded and are subject to buyer discretion. This is valid for EITHER Saturday OR Sunday at your designated time.

    Gold: Entry into the London Muslim Shopping Festival, the Halal Dining Show and the Muslim Travel Show ALL-WEEKEND.

    SOLD OUT - Platinum: Valid for TWO people. ALL-WEEKEND entry into the London Muslim Shopping Festival, the Halal Dining Show and the Muslim Travel Show. Stay at a 5-star hotel, breakfast included.

  • Yes. However, these are subject to availability and online purchases are sold at a discounted price. 

  • There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.

  • Some exhibitors may accept cards, however, we recommend you bring cash with you on the day. 

  • Yes, there are prayer facilities available within the venue. This will be signposted accordingly.

  • Yes, there are baby changing facilities within the venue. This will be signposted accordingly.

  • Yes, there is a car park at the venue. You can find out more here:

    https://www.excel.london/visitor/getting-here/driving-and-parking

    How can I get there? 

    The Jubilee Line and the DLR are the quickest public transport routes to ExCeL London.

    You can find more info on how to get to the venue here: 

    https://www.excel.london/visitor/getting-here

  • Yes. Venue cloakrooms for Excel London are open during event hours (subject to availability). The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0. Please note that this is outside of the London Muslim Shopping Festival hall.